AL JANAH
Q: (964)7847000508, (964)7847000501
3. Why is my order divided into multiple packages?
The quantity of items is too large/too heavy, one package cannot hold all items, it will be split into multiple packages.
4. Why is my order returned?
The reasons for the order to be returned are roughly as follows:
- Address/zip code error.
- The logistics compan cannot reach the customer or the number is invalid.
- The delivery address is not covered.
Why doesn’t the order update the logistics track?
Sometimes the logistics company doesn’t update the logistics track in time,
please be patient, we will ship your order ASAP
Or because the order is stuck in customs clearance, we will try our best to promote the customs clearance process.
What if the logistics track shows delivery failures/customer unavailable?
Please confirm whether the address/phone number filled in is correct, then contact the logistics company to verify the information and make an appointment for the delivery time.
What if the logistics track shows that it has been signed, but I have not received it?
Please confirm whether someone is collecting the package for you, if not, you can contact the logistics company to inquire about the order trend.
Can I sign for my order later?
We can keep the package for up to 14 days before delivering the package