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At SouqGerizim, we want to ensure our customers are satisfied with their purchases. However, please note that returns are only allowed for certain items, and not all products are eligible for return.

Return Conditions:

• Eligibility: Only specific items are eligible for return. Please check the product page or contact customer service to confirm if your item qualifies.
• Return Window: You must request a return within 7 days of receiving your order.
• Item Condition: The item must be unused, in its original packaging, and in the same condition as when it was received.

Non-Returnable Items:

• Certain products may not be eligible for returns due to their nature. This will be clearly stated at the time of purchase.

Refunds:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a few business days.

For more details or to initiate a return, please contact our customer service team.