Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure payment methods.
Q: How can I track my order?
A: You can easily track your order by logging into your account and navigating to the order tracking section. Alternatively, you will receive a tracking link via email once your order has been shipped.
Q: What is your return policy?
A: Our return policy allows for returns within 30 days of delivery for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
Q: How do I contact customer support?
A: Our customer support team can be reached via email at [email protected] or by phone at +1-XXX-XXX-XXXX during our business hours.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on the destination.
Q: Are the products on your site authentic?
A: Yes, all products on our site are sourced directly from authorized distributors and are guaranteed to be authentic.
Q: How can I change or cancel my order?
A: To change or cancel your order, please contact our customer support team as soon as possible with your order details. Orders that have already been shipped cannot be modified or canceled.
Q: Can I modify my shipping address after placing an order?
A: If you need to modify your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been shipped.
Q: Are there any additional costs like taxes or duties?
A: Taxes and duties may apply depending on your location and the items ordered. Any additional costs will be clearly displayed at checkout.
Q: How long will it take for my order to be delivered?
A: Delivery times vary depending on your location and the shipping method selected. Typically, orders are delivered within 3-7 business days.