Welcome to SouqGerizim. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our services.
1. Services Provided
SouqGerizim provides logistics, package handling, and customs clearance services for suppliers from various platforms, including AliExpress, Shein, Temu, iHerb, and others. We offer convenient shipping, including the option to consolidate packages from multiple suppliers into one shipment. Certain items are also available for cash on delivery (COD).
2. User Responsibilities
- Accurate Information:You agree to provide accurate and complete information when using our services, including shipping details and payment information.
- Compliance: You agree to comply with all applicable laws and regulations in connection with your use of our services.
- Credit Card Use: It is strictly prohibited to use another person’s credit card without their express permission. Unauthorized use of credit cards will result in termination of services and potential legal action.
3. Payment Terms
- Payment Methods: We accept credit card payments and other approved methods. Some items may also be eligible for cash on delivery (COD), where applicable.
- Fees: The cost of shipping and handling will be calculated at checkout based on your order size, weight, and destination.
4. Shipping Policy
- Delivery Time: Delivery times vary based on the item and supplier, typically ranging from 7 to 20 days. Shipping times are subject to potential delays due to customs or unforeseen events.
- Tracking: After your order is shipped, you will receive a tracking number to monitor your package’s delivery.
- Customs: We handle customs clearance for all shipments. However, any additional taxes or duties imposed by the destination country are the recipient’s responsibility.
5. Return & Refund Policy
- Returns: Returns are allowed for certain items but not all. Eligible items must be returned within 7 days of receipt and must be in unused condition with original packaging.
- Refunds: No refunds will be issued without a valid reason. Refund requests must be accompanied by an explanation and approval from SouqGerizim. Unauthorized or unjustified refund requests will not be processed.